Here's What Our Customers Have To Say About Us

Donna has helped me to secure a wonderful tenant for my duplex! She guided me through the entire process. Donna advised me how to advertise, how to determine the correct rent to charge to cover my expenses and remain competitive. She did all the background checking for the applicants, drafted the lease, and guided me to make sure the tenant selected was the right fit. I am now approaching placing my home on the market, and Donna Thomas is the only agent I would consider to help me with that process. Donna Thomas has the experience, knowledge, and most importantly, the honesty that I so greatly need in approaching the home seller s market. She is accessible and flexible, and is always willing to answer a question or offer a suggestion. Without hesitation, I trust Donna Thomas Realty.
- Jean L. North Adams, MA 01247

I have known Donna Thomas several years. She has an excellent reputation for representing her clients well. Members of my family have had their homes listed with her, and she has done a remarkable job. She is available by phone or in person 7 days a week: morning, afternoon and evening. She goes above and beyond in providing outstanding service to her clients. She listens carefully to their needs, asks the right questions, formulates a plan to accomplish their goals, communicates with them every step of the way, and guides them through the entire process. She is honest, reliable, experienced and knowledgeable. I highly recommend Donna to anyone needing a real estate professional.
- Agnes Diamond, North Adams, MA 01247

Donna Thomas did a superb job representing me on the sale of my home. I was an active real estate broker for 30 years, but when I was ready to sell my own residence, I knew that Donna was the broker with whom I wanted to list my property a home that had been in my family since 1893 where 5 generations had lived over the past 120 years. Donna has tremendous knowledge and experience. She handled every detail throughout the listing and selling process with clarity, expertise, and compassion. I could not have done this without her every step of the way. I recommend Donna to every seller and buyer. She knows real estate.
- Mary-Jane Dalmaso, North Adams, MA 01247

Donna is truly the best! She has nothing but the clients interests in mind. Donna is knowledgeable, experienced, communicative and works within the parameters you give her. If you are looking for a hands on knowledgeable and kind realtor who will make you feel secure througout the stressful process Donna is the one. I would highly recommend her to everyone.
- Bonnie Schott, Cheshire, MA 01225

Donna is a gem. She handled a complicated situation for myself and my 91 year old Mother withkindness and superb knowledge of the local market. She helped put my Mother's mind at ease about the sale of her home and always kept me (in California) well informed. She is the person you want in any real estate transaction.
- Diane Taylor, CA

I have known Donna Thomas for a long many years.She has always known the community in which she serves very well.Has given me great information on rental property's in the past. Knows her area well because she has lived there for a very long time and has built up a great business association in the past work she has done in the Realty agency business. I know that she is easy to talk to and will set everyone straight on the best areas to live in in her Community. She is a wonderful person as well personally. I highly recommend her if you are looking for an agent in her area.
- Donna M, SC

Real Estate Pro Donna knows North Adams and the surrounding area. She will take the time to help you find the house that you want and can afford.
- Kathy Keeser, Florida, MA01247

Donna is an outstanding agent. She is experienced, knowledgable, explains the process carefully every step of the way and gets results. She truly puts her client's best interest first
- Mary-Jane Dalmaso, North Adams, MA 01247

Donna Thomas helped us with the purchase of the home we are presently living in as well as the sale of the house we moved from. She was very hard working, always available, knowledable and on our side. The process of moving can sometimes be an emotional experience but Donna was at all times patient, reasonable and covered all the bases when it came to making sure that we were reperesented correctly in every aspect of our endeavor.
- Charles and Michele Briggs, North Adams, MA 01247

Donna sold my husband and I the house we are in now. Ever year Donna sends my husband and myself a card as a reminder of how many years we have been here! She is a friendly and out going person. She will always be the one we will deal with, I would recommend friends, family and others to see her as an agent! Thank you Donna for all that you have done for us!
- Bryon and Arlene S, North Adams, MA 01247

I chose Donna as my agent to sell my condo because I had a very good feeling about her when my late husband and I first bought the condo. She was straigtforward and she wasn't pushy...no one wants to be pushed around. Now years later Donna has helped me get the condo in shape for sale. I am away in NYC caring for my dad and needed to have the place put in order after my tenant left. Donna helped procure the services of a cleaning company that shampooed the carpets and cleaned the place thoroughly. She is not only representing the sale she has been helping me manage the property. Meeting people and making arrangements that have required both her time and attention. This has been so helpful and she has gone way past any required work that one would normally expect from a real estate agent..but that is Donna. She is honest, straightforward and she comes from the heart...you could not find a more professional real estate agent or a better person.
- Randi Ehrhart, NY

Donna is a great agent. Knowledgeable, efficient and a real pro. I would not hesitate to recommend her to anybody looking to buy in the North Adams area. I have also used her services as a house manager where her hands on approach has averted a few disasters. Thanks Donna!
- Jonathan Alford, CA

We have done business with Donna twice and were very happy with her services,the last time the house sold in 3 weeks, she went out of her way to help us find a needy person we could donate a hospital bed to.
- Richard D. and Bruce A., North Adams, MA

Donna was great to work with. She kept us informed about different houses in the area we were interested in. She showed us houses within our price range and never tried to influence our decision. When it was time to sell, we called Donna!
- Doug and Mariellen N., North Adams, MA

I am a home seller. My agent, Donna Thomas, is doing so much to promote my home to potential buyers. I appreciate all she is doing in a difficult economic environment, one where many people are financially unable to qualify for a mortgage, or even hesitate to make a home purchase because of the economy. Donna carefully did a market analysis on my home before we put it on the market. She explained how important it is to get the listing price right, so that qualified buyers will view the property and so that when a buyer does come along, their lender's appraiser will agree that the contract price accurately reflects market conditions. She has made suggestions for me to make small improvements that highlight my property's best features. Whenever she does an open house or shows the property, she always sees me in person afterward to let me know what happened at the showing, and how buyers received my listing. That helps me so much, because she carefully explains the whole process to me in terms I can understand. I rely on her knowledge, expertise and advice. I highly recommend Donna. She is a great real estate agent and most important, a great person.
- Clayton Dalmaso, North Adams, MA

You professionalism, attention to detail, compassion, willingness to go above and beyond and high ethical standards make you a stand out in any real estate market. Mother and I are forever grateful for your ability to make selling a home from 3,000 miles away, relatively painless. Thank you! Thank you!
- Diane Taylor and Ronnie Trottier

Donna was just great. She truly made this process smooth and uncomplicated for us. As first-time homebuyers, we knew very little about purchasing a house. A tireless and gifted communicator, Donna clearly outlined the information we needed, answered our questions sometimes multiple times! Not only an agent and an educator, she served as a guide through the unfamiliar terrain of homebuying, and coordinated the many details of the sale. She knows her stuff! We used several of her recommendations for other services also, and found each of them to be great at what they do, personable, professional, and honest. What a true reflection on Donna and her own professionalism! The icing on the cake is Donna's caring and sense of humor somehow she made what had once seemed like such a daunting and scary process easy and fun! She clearly shared our joy and delight in finding and buying our home, and this is one of the qualities that really sets her apart from the rest. Donna is a jewel, and we highly recommend her."
- Jon Meehan and Chad Therrien, North Adams, MA

The American Dream: that's what we wanted. We wanted to buy a house and weren't really sure how to go about it. We went to Donna Thomas. She was very knowledgeable and walked us through the whole process. Beginning with the trip to the bank, she was with us every step of the way. She set up appointments and encouraged us as we looked at houses for over a year. It was not uncommon to be talking with Donna on the phone at 10:00 at night. She was always there when we needed her. Then it happened. We found the house we were searching for. We were told at our second visit to the house, that the seller had received an offer. Immediately, we called Donna and after discussing what we wanted to offer, she submitted it to the seller s agent. It was a very exciting, nerve-wracking time while we waited to hear back from the seller. But when we did, we whooped and hollered and celebrated together. Our offer had been accepted! Now Donna led us through the next steps in buying a house. We are very grateful to Donna Thomas for all she did to help us find our home. We absolutely love it! Her knowledge of real estate and her accessibility to her clients, shows her dedication and passion for helping people make the American Dream a reality. I would recommend her to anyone. You will not find a more dedicated agent whose main goal is to help you find the right home you are searching for.
Thank you very much Donna!
- Madelyn, Stanley, Stanley, and Antoinette Dykes, Lanesboro, MA

BEST. REALTOR. EVER. I had the good fortune of using Donna as my agent during my 2010 house selling process and wouldnot hesitate a minute to use her again for any real estate purchase or sale in the future. She is extremely knowledgeable, efficient, and most of all, HELPFUL, in every aspect of the process. She knows her business, AND is a caring professional. She was a vast resource to me with recommendations on contractors, etc. to call for the numerous repairs--major and minor-- that had to be done on my property. Not sure when she is actually NOT working, since she sent and returned phone calls and emails promptly and frequently day and night to keep me informed every step of the way. She met me at the house many times when I called her for advice on the renovations/repairs, and her advice was always sound. Call her--you will not regret it.
- Linda E., North Adams, MA

We came to Donna Thomas, by chance, way back in 2000 when we were looking to buy our very first starter home. Her knowledge and guidance led us to a fantastic home that suited us well. A few years later as we began to outgrow our starter home and knew we needed to sell and find something larger, my first thought was to call Donna. Again, she was an educated advisor and advocate for my family, and we sold and bought a new home very shortly after. She frequently checked on us through e-mails, cards, and phone calls. Her thoughtfulness even after the buying and selling is what always made us feel like we were more than just a sales transaction to her. So, when we decided that we needed to finally have our dream home, of course, we called Donna again. Her dedication, patience, and knowledge of real estate and bank funding finally led us to our dream home, which we closed on in March 2011. There truly is no other real estate agent like her. Donna's experience, dedication, and caring attitude set her a step above the rest! We were lucky to have found her all those years ago and throughout all of our buying and selling with Donna, we have never even once thought about using any other real estate agent. She truly is the best!
- Michael and Rebecca Weslowski, Cheshire, MA

Without hesitation we recommend Donna Thomas to anyone looking to buy or sell a home. As buyers from out of state, needing a home in a short timeframe, we required a seasoned agent who knew the local geography and housing market, had great communication skills and would be impeccably reliable. Donna is the consummate professional and always went the extra mile (or ten!) to assist and advocate for us through the sale process - and beyond. She is knowledgeable, efficient, ethical and caring. We can't imagine using anyone but Donna if we need real estate assistance in the future.
- William and Terry Clark, Hancock MA

Looking for the Best Realtor Ever??!! Look no further! Donna Thomas and Donna Thomas Realty is the One for you!! We are so very pleased with Donna's service and reliability!!! She found us our Dream Home!!! We recommend her and her Real Estate company highly!! If ever the need arises, we will definitely go to Donna Thomas Realty!!! Thanks, Donna!!
- David and Beverly C.

We consider ourselves fortunate to have Donna Thomas as our real estate agent. She is intelligent, knowledgeable, and tactful in her dealings with us and with other agents. She is available by phone or email 24/7 whenever we have questions or suggestions. We are especially impressed with her knowledge of Northern Berkshire and with her working arrangements with various local contractors. For example, when we needed to make some home improvements requested by a potential buyer, she had contractors in touch with us within 24 hours. Then, when they appeared, so did she, and she remained present until the work was completed. During negotiations with an agent representing potential buyers, she defended our interests and demonstrated a thorough knowledge of relevant laws and legalities. She does an amazing Diva Dance to make decisions work for everyone! She is, indeed, a consummate professional and we recommend her to anyone who wants to sell a house with a minimum of hassle on their part. - Richard and Donella Markham, North Adams, Ma 01247

Based on reviews on websites, I chose Donna Thomas to help me find a house in which to retire. What a good choice! The decision was a critical one, and Donna's years of experience and gentle, informed guidance were invaluable at this important juncture. Her long, deep knowledge of the area was a big help. She was able to keep me on track by focusing on my priorities even better than I was able to. House hunting is very emotional, and Donna helped me avoid pitfalls that other agents might not have known or cared deeply about. She is a full time agent and has been so for many years. She's a real professional, and super nice person as well. I am so very happy with the house we found. In summary, Donna could not have been a better choice. She's a wonderful person and very highly skilled.
- A. Halsted

Donna Thomas knows this business inside and out. She had our back through the entire process and worked really hard to get us the best price for our house. Donna Thomas is a powerhouse in the real estate business -- she made the process of selling our house simple and helped us negotiate a great price. I'd work with her again in a heartbeat! We loved working with Donna Thomas. Her knowledge about the real estate business, coupled with her good humor and work ethic, really paid off for us.
- Suzanne Silitch, Florida, Ma 01247

It was the family home...my grandparents from Poland...their home with a mortgage of fifty dollars. It was no small matter. Never having sold a home before, I knew I would need more than a "realtor." Donna Thomas was HIGHLY recommended, and now I know why! Her preparation, her ++ work ethic, her knowledge, her resources, her spirit! I knew immediately she was the Best in the Berkshires! She gave me my list of needs and she brought a family ( as was my wish ) to care for this wonderful home. Donna coordinated it all seamlessly as I in Boston and my brother down south. Through my tears and questions, Donna was a dedicated and trusted ally with a heart of gold. She even managed to have the closing on the one day I had available! She is a true and consummate professional in every sense of the word! At the very end of a emotional experience, I feel like I have gained a friend! Personally and Professionally, I highly recommend Donna Thomas for you and your family! Thank you Donna!
- Kathryn Krzeminski

Kudos to Donna Thomas Realty. I would like to write this on behalf of my partner and I who have purchased a home from Donna Thomas Realty. First off, I will admit to my initial impressions; professional, courteous, detail oriented, and friendly. Buying a home in Massachusetts from California - was seamless. Telephone calls, reviewing the properties, and our own personal preferences are all taken into consideration. Not only that - she is an historian of the Northern Berkshires. Her broad range of knowledge, (not only in our purchase with her assistance), are also considered through the post buying experience. She knows the local contractors and establishments, has knowledge of the local regulations and permit processes, and overall purveyor of ALL THINGS Northern Berkshire make her a resource to consider for buying and selling in the Berkshires. I can attest to this - she has never steered us wrong. Whether by her knowledge of Real Estate Law, Legal Practices, and Buying and/or selling a home - this is the GO TO Girl! She will astound you with her acumen, sharp wit, humor, and grace. In addition, most importantly she follows through whether it is before/during/post transaction period questions regarding regulations and/or recommendations of contractors - she will be there for you - as she was for us!!!
- Shaun Gould, Henry Pizarro - San Jose, CA / Adams, MA

The real realtor is the real thing, and this is Donna Thomas. Simply like that ! Super professional, honest, loyal and consistent. Donna will go with you from the first call all the way up to the closing and after that - step by step. She is doing her job on professional way, leading her clients to the greatest result. Her long-time experience and her professional skills enable her to deal with any kind of task, challenges, difficulties and situations. Highly recommended Donna Thomas Realty !!
- Udi Raz

>Donna is an amazing realtor and a wonderful person. She walked us thru the whole process of buying our first home. Helped us understand things and make decisions we were unsure of. She was always there to take my many calls and truly became our friend. We have been in our home 9 months now and could not be happier. Donna Thomas Realty is the way to go!
- Tabithia Nunn and Jason Maynard Clarksburg, Ma 01247

Great Realtor.... Great service and Commitment to her clients.
- Cathy Lively - Florida

To whom it may concern, I was introduced to Donna Thomas Realty via a common acquaintance in coincidence, as I was about to part ways with my previous real estate agency, which left me very disappointed. I got the first phone call at a time when I was very frustrated, feeling betrayed and hopeless about the market and realizing the previous agency that didnt care--but then, precisely then--Donna Thomas appeared, and I knew immediately that she would be my choice. I had no doubt that this time - its gonna work! I knew that not only would Donna do her best to complete the sale successfully, but also she would do it with loyalty, consistency and kindness all through the way. One of the things I liked was her honesty! She never sold me Dreams with aspiration with illusions and fantasies. This journey was not going to be simple we knew it! I was selling an old fixer-upper with many defects, requiring repairs and corrections, that absolutely needed so much work with so many improvements and updates, and I had budget limitations. This was almost considered a Full rehab, so selling such a property was definitely not an easy task, and at some moments it was looked even impossible.
Donna Thomas Realty turned that impossible to A POSSIBLE. The list to do was long: She followed and knew the market needs, noted the advantages as well as the disadvantages. She wisely put her finger on the right points and walked step by step gently and wisely to make it happen. Donna recognized the right target-audience to be the possible potential buyers, and never wasted time on unnecessary efforts. She advertised frequently online and offline, updated slogans and pictures, always was honest and direct. Also, we got a big challenge: During the time the house was on the market, we faced a kind of crisis and third-party difficulties, which might hurt a lot. One of the main ones was to deal with previous bad contractors, who after being hired, ended up been very unprofessional and unreliable. However, Donna knew how to deal with it, how to protect us and sometimes how to avoid bad factors and persons that could bring more harm and damage. She always knew how to notice the problems, put the hazards and red flags, and from the other hand, to recommend good contractors she knew from previous jobs, so I could be sure that they were reputable and would do a good job.
Donna is always available for emails and calls. She always picks up the phone and is always ready to respond on every question. (Not an obvious thing for every real estate broker, even if it sounds like it should be). Even when rushing, she always calls back. Donna never leaves open corners. She always shows up if something happens or any trouble appears, and always connects with the third-party to motivate and continue with the process. She never sits down or becomes tired or passive to let things happen by itself. Although the property wasnt a big seller and with my low budget for improvements, resulting in a low sale price, Donna did the job with full commitment and put the same effort she would have for a high-class property or any other $500k property. Sometimes, a low-value property can possibly put many real estate brokers in a low-effort position because they are not going make a lot of money. However, Donna Thomas is not one of those. If putting a goal we can make it big time! Nothing to do with numbers or values to affect the effort.
Being close to 3 decades in the real estate business with long experience and being local for her entire life put Donna Thomas at the high point of living the reality and breathing the area with the goods and the bads. She has the skills and abilities to recognize the property characteristics and compare it to the section/neighbourhood, and put it at the right point compared to the town. That made it very reliable when it came to exact numbers.
Donna demonstrated professionalism in the offer stage and closing as well. We had a crisis with an offer which been cancelled not too long before the closing time. This was an unusual situation with a lot of complications. Although it rarely happens, immediately in a professional way, she knew how to face that with all the difficulties, and it wasnt too long afterwards, that we were able rise the fall and get back on our feet with that future-win feeling!
Im proud to have Donna Thomas as my broker. I definitely won and learned a lot, even as not a local or native myself Ive learned patiently so much about the area, the culture, the lows, the real estate market, the business and of course so many personal tips that I took for a lifetime.
Some people could take an advantage of me, as I was unfamiliar with lows, prices or situations, but Donna was loyal, honest and protected me, letting me know everything I needed. She always performed in an ethical way and always protected both sides rights. She always went by the book exactly the way it should be. I learned important lessons as a first time home-owner and learned from my mistakes. I learned that even if we got it wrong, it could be corrected, and next time we do it right.
I would highly recommend Donna Thomas Realty to each and every one with real estate needs in Berkshire County. Donnas experience, loyalty, honesty and professionalism would go with them everywhere. I, myself, would definitely hire Donna Thomas Realty again for future needs and I know I can trust, feel safe and secure when Donna is working for me. Sincerely,
- Ehud (Udi) Raz Tel- Aviv, Israel

Today we closed on the house that we were selling. This is the fifth house that Donna was involved in with us. Three sold and two bought. Donna is a very professional realtor who gets the job done! We love her!!
-Beth and Kevin Erdeski, North Adams, Ma 01247

Donna and I have been together for several years. She's very dedicated and helpful for all aspects of selling my plot of land. Her communication skills helped me understand easily, and she was extremely supportive right from the very start of the selling process. Whenever I emailed her questions or thoughts she would always respond in a timely fashion. She did a wonderful job for me.
- Rita NY

When getting ready to sell our home, we felt that it was important to have a full-time, experienced realtor represent us. Donna Thomas was the clear choice. Real Estate has been her full-time profession for over 25 years, and all of that experience has been right here in the Berkshires. Her careful preparation of the listing, including great photography of our home and property, setting the right price for the listing, professional media advertising and expert guidance all along the way, led to very strong interest online, multiple showings, and ultimately, the sale of our house. We couldn t be happier with the service and guidance of Donna Thomas. She knows the realty business, knows the local market, and gives great care and attention to the needs of the seller. We highly recommend Donna to anyone looking to sell or buy a home in the Berkshires. She is an exceptional, full-time, professional realtor.
- John and Andrea Hockridge