New Login Process

Jan 6, 2012  |  Michael Wurzer

In January 2012, FBS is switching customers to a new login process that will be more secure and provide the MLS with more information regarding system usage.

22 Responses to “New Login Process”

  1. Pete says:

    That “new” log in process is very annoying. I called water wonderland board about it and I work on several different computers during the typical day. I do not like having to sign in everytime I move around or shut my screen down and go back into flex. I cant be the only one that feels this way out here. Its not like you are protecting sensitive information here. Please come up with another option for us. Thank you. Pete Kocefas, Grayling

    • Michael Wurzer says:

      We are contractually obligated to treat the MLS information, including rosters amd contact databases, as confidential. We will, however, keep researching ways to maintain security with less inconvenience to users.

  2. John D Moore says:

    I agree with Pete’s assessment. It is critical to get into the program as quickly as possible and with least wear and tear on the user. My computer is already protected from unauthorized use. Having to re-type the user name and password each time is non-productive. Please find another way for increased security, so that we are not going backwards in productivity. This is counter-productive with likely any real benefit.

  3. diane pompei says:

    I agree the log in is time consuming. I would like to see this changed back.

  4. Jo Ann Johnson says:

    It’s just an inconvenient step in gaining access.

  5. Scott Chesley says:

    I concur. It’s just one more step that takes time when your sitting with a client in your office. Also, if you happen to hit the “back” button, you have to re-enter the Id and password.

  6. John D Moore says:

    Thanks for providing your concurrence. Changing the system back gets my vote. Meanwhile, as before, I will not let non-authorized users have access; I’m sure we can all agree to meet that standard of confidentiality. If our computers are passworded at the onset, that should meet the criteria.
    So let’s not punish the innocent in the meantime. Have a productive day!

  7. Mary Ann Pastore says:

    I see no reason that I can’t have flex open twice on my computer, or have the Pocono MLS open at the same time. You’re hurting the ethical Realtors because the others will always find a way around the issues.

    • Michael Wurzer says:

      Mary Ann, you can have Flexmls open multiple times in the same browser on the same computer.

  8. Pete says:

    Like I said before I use several computers during the day and logging on each time wastes my time. On my I Pad I have to log in each time and there is no keyboard on the i pad. We have been told flat out that it wont change but shouldnt they listen to those of us who use their product the most?

  9. Yvonne Christenson says:

    I cannot get on the mls flexmls website my user id is wc.estesy but does not reconize my password and when I ask to change my password i never receive an email my correct email address is

  10. Mary Ann Pastore says:

    when I have my email open and flex, I cannot open another flex, I get the flexsecurity page and we have Malwarebytes which doesn’t show on the list.

  11. Michael Wurzer says:

    Mary Ann, please contact our support team at 888-525-4747 or by emailing support at

  12. Joel says:

    Wish my MLS would change providers, seems to be always a hassle.

  13. Pete says:

    They can come up with changes that we dont ask for but are helpful but refuse to do the changes that we do ask for that would help us. The board works for us but they dont seem to want to help us out on this.

  14. Sean says:

    Michael Wurzer says:
    April 28, 2012 at 6:51 am
    We are contractually obligated to treat the MLS information, including rosters amd contact databases, as confidential. We will, however, keep researching ways to maintain security with less inconvenience to users.

    Anything new on the research front for a more convenient login procedure?

    I find myself in agreement with all the above that are unhappy with the new procedures as well as their reasoning behnd it. The new procedure is truly time consuming. I would have liked to have sided with those in favor of the new login process but was unable to locate anyone with a valid reason who supported it. I was told by my MLS that they don’t understand why it can’t be changed back, especially since the flex in Flexmls is in referrence to your ability to change. I’m not sure how accurate their statement was but it sure sounded good.

    • Michael Wurzer says:

      We are investigating ways to allow simultaneous tablet, phone and desktop use by the same user, and hope to have something figured out in the next 90 days.

  15. Wade Billiot says:

    After visiting FSB summit convention, it brought a lot more understanding as to the complex rights and users on here. As an agent I must say the “one time log in at a time” was great for us at NEMBR. It showed that we had multiple users sharing passwords therefore it was a way of narrowing down the log in times and locations. Since then it has slowed down to just a very few and they now know that we know who they are. Please remember as agents we owe our clients the rights of privacy.. So the one log in at a time should not be for our on convenience but to the rights of the sellers out there who trust us. No matter how much time it takes. Flex is a tool used for us agents so we can publicize our clients properties with respect to privacy. Should we be in the field or public location and that computer was not logged out then we chance exposure of our clients sensitive info. Detailed information that should be ” your eyes only” just think of it as leaving your check book open for all to see.

    Wade Billiot
    MLS PRESIDENT 2012-2013

  16. Sean Harrington says:


    Just wondering if you’ve made any headway regarding the simultaneous log in procedures for tablet, phone and desktop. You stated “you hope to have something figured out in the next 90 days” back in October 2012.

    As to the comments made by Wade Billiot on this topic. I agree our clients right to privacy should be a major concern to all parties involved but I’m a little confused about your views on the matter. your comments about how great it was for you as an agent at NEMBR because the “one time log in at a time” gave you a way to identify users who were sharing passwords had little to do with “client privacy” and more to do with you identifying members sharing login info to bypass paying for the service i.e. you stated “and now they now know that we know who they are” has little to do with client privacy.

    All members should be logging out when they are done especially when using a public computer and not rely on them logging back in on another computer at a later(maybe much later) in time and location as a way to ensure they are logged out of the public computer. It is everyone’s duty to ensure as you stated “for your eyes only info” is kept confidential I can’t tell you how many times I have walked into one of my listings and found a hard copy (private version with seller contact info) just lying on the counter, left behind by the buyer’s agent.
    Lastly I’m concerned with the fact that your MLS includes checking account information in your listings, you might want to rethink your policy on that.
    Regardless, let us not confuse the two completely different issues of enrollment compliance and “client privacy”. I, as a member of a separate/unique MLS, should not be inconvenienced because of your member enrollment compliancy issues.

    So, back to my original question, Michael how are things coming along? Can we expect anything soon?

    Thank You,


    • Michael Wurzer says:

      I’ll check with our team and let you know where we’re at.

      • Michael Wurzer says:

        I’ve checked with our development team and there won’t be a solution in the near term. We are looking at adding different session support and perhaps strong authentication to allow users to more closely identify trusted devices, but those are significant projects estimated at 4-6 months.